About Impact Analytics

Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.

What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.

For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.

The impact that you will be making

• The role is responsible for monitoring applications, investigating incidents, troubleshooting
• production issues, coordinating with engineering teams,



and ensuring the availability and reliability of critical systems.
• This position requires working in rotational shifts, including night shifts, weekends, and holidays, to support a 24×7 production workplace.

What This Role Entails

Production & Application Support

• Monitor backend applications, services, APIs, databases, queues, and other critical production systems.
• Provide Level 2 and L3 production support and respond to incidents within defined SLAs.
• Troubleshoot application failures, performance issues, API errors, data issues, and service disruptions.
• Perform initial investigation, log analysis, and issue triaging before escalating to the appropriate engineering teams.
• Identify recurring production issues and work with development teams on permanent fixes.

Incident Management

• Respond promptly to production alerts and incidents during assigned shifts.
• Own incidents from identification through investi

📌 SENIOR SOFTWARE ENGINEER (Bengaluru)
🏢 TechnoIogy@IA
📍 Bengaluru