About Kapture CX

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises.

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows — including customer support, sales, collections, and claims.

Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels, with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries, helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation.

Role Overview

We're looking for a Senior Product Marketing Manager with solid SaaS experience to own product positioning, messaging,



and go-to-market strategy for Kapture. This is a senior, hands-on role that also requires people/team leadership experience, working closely with Product, Sales, and Marketing leadership to drive adoption and revenue growth.

Key Responsibilities

• Own product positioning and messaging across the portfolio, ensuring differentiation in a competitive CRM/SaaS market
• Lead go-to-market strategy for new product launches and feature releases, from planning through execution
• Partner closely with Product Management to translate roadmap and features into customer-facing value propositions
• Develop sales enablement materials — battlecards, pitch decks, demo scripts, competitive intelligence — to support the sales team
• Conduct market, customer, and competitive research to continuously refine positioning and identify opportunities
• Build and manage a small team of product marketers, setting goals, mentorin

📌 Senior Manager (Bengaluru)
🏢 Kapture CX
📍 Bengaluru