HEADLINE:
Job Title: Technical Support Engineer
Location: India - Remote
Reporting to: Head of Support

OVERVIEW:
APEXX is pioneering payment orchestration, transforming the global payments landscape with cutting-edge technology and innovation. As a leader in Fintech, we're committed to excellence, driving forward-thinking solutions that empower businesses worldwide.

We're looking for a Technical Support Engineer who thrives in a fast-paced fintech environment and is passionate about delivering exceptional customer experiences. In this role, you'll leverage your technical expertise to investigate and resolve merchant issues efficiently, ensuring the highest standards of service and support.

The ideal candidate is excited by the prospect to join a high-growth company that is making a meaningful impact in the payments industry. You'll combine strong technical troubleshooting skills with excellent communication, attention to detail, and a customer-first mindset to help our merchants succeed.

This position is well suited to someone with experience in Technical Support,



Application Support, or a similar customer-facing technical role who is looking to deepen their expertise, take on new challenges, and grow their career within an innovative and collaborative team.

WHAT YOU'LL DO:
This Technical Support Specialist will work primarily in S1/S2 shifts and the key tasks include, but not limited to:
Investigation and troubleshooting
• Identify issues and incidents using the APEXX technical incident matrix
• Perform accurate and detailed first-line investigation on all technical queries using the tools and systems available to the Support team (Grafana, Portals, Quicksight, Snowflake) as well as your own technical knowledge
• Identify routes of escalation both internally to the L2 technical teams or externally to our third-party partners based on the first-line investigation that was performed
• Provide excellent support to merchant issues and queries, and follow the is

📌 Technical Support Engineer (India)
🏢 APEXX Global
📍 India