Role Description
Position Overview
We are seeking an experienced Amazon Connect Engineer / Developer to design, configure, deploy, and optimize Amazon Connect contact center solutions. The role requires hands-on experience with AWS services, integrations, reporting, data pipelines, PostgreSQL, and deployment practices.
The candidate will collaborate with DevOps, engineering, and cross-functional teams while taking ownership of end-to-end solution delivery.
Key Responsibilities
• Design, configure, and deploy Amazon Connect contact center solutions.
• Integrate Amazon Connect with AWS services such as Lambda, Lex, S3, and DynamoDB.
• Develop and maintain custom contact flows, routing profiles, and agent hierarchies.
• Implement real-time and historical reporting using AWS tools and SQL queries.
• Collaborate with DevOps and engineering teams to ensure seamless deployment and monitoring.
• Troubleshoot and optimize existing Amazon Connect implementations.
• Ensure compliance with security and data privacy standards.
• Provide technical documentation and training to internal stakeholders.
• Develop and manage data pipelines using AWS Glue, including job creation, transformation logic, and orchestration.
• Work with PostgreSQL databases for schema design, query development, and performance optimization.
• Build and maintain reporting frameworks and interpret reporting metrics to support operational insights.
• Package, deploy, and manage AWS-based solutions following CI/CD and best-practice deployment models.
• Provide technical leadership, take ownership of deliverables, and drive project direction where required.
• Collaborate with cross-functional teams while ensuring accountability for end-to-end solution delivery.
Required Skills & Qualifications
Amazon Connect Expertise
• Build and optimize complex contact flows using Amazon Connect’s drag-and-drop interface.
• Implement agile routing logic based on customer inputs, agent availability, and business rules
📌 Amazon Connect Engineer (Bengaluru)
🏢 UST
📍 Bengaluru