Responsibilities

End User Support Engineer (L2/L3) - Digital Workplace Services

Job Summary

The End User Support Engineer is responsible for managing, supporting, and maintaining end-user computing infrastructure, workplace technologies, and associated services to ensure high availability, operational excellence, and exceptional user experience. The role provides Level 2 and Level 3 technical support, drives service improvements through automation and process optimization, manages printer services, coordinates with vendors, and ensures compliance with security, operational, and governance standards.

Key Responsibilities

Profile required

End User Support & Service Operations

• Provide Level 2 and Level 3 support for end-user infrastructure, systems, applications, and workplace technologies.
• Install, configure, test, and maintain operating systems, authorized application software, and system management tools.
• Respond to incidents, service requests, and technical queries from users, service providers, site personnel, and external vendors.




• Troubleshoot and resolve complex hardware, software, operating system, and infrastructure issues.
• Ensure timely issue resolution while meeting service level agreements (SLAs).
• Coordinate with GTS teams, infrastructure teams, and external vendors for issue resolution and service improvements.
• Maintain operational stability and ensure minimal downtime across supported environments.
• Work experience in End point device management (including laptop, Mobile device) via Microsoft Intune portal.

Infrastructure & System Management

• Participate in the planning, implementation, and support of IT infrastructure and operational support systems.
• Proactively monitor and maintain systems to ensure maximum availability, performance, and reliability.
• Maintain security, backup, recovery, and redundancy strategies.
• Support endpoint management activities, including device deployment, software distribution, patch management, a

📌 End User Support Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru