Telecaller Healthcare

Location: New Delhi

Experience Required: 2-4 Years

About The Role

We are seeking an experienced, customer-focused, and proactive Telecaller Healthcare to join our team in Current Delhi. The ideal candidate will be responsible for managing inbound and outbound calls, assisting patients with healthcare-related queries, scheduling appointments, following up on leads, and ensuring a seamless patient experience.

This role requires excellent communication skills, a patient-centric approach, and the ability to build trust while maintaining professionalism and confidentiality.

Key Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and empathetic manner.
• Contact prospective and existing patients to provide information about healthcare services, consultations, treatment packages, and wellness programs.
• Understand patient requirements and guide them toward appropriate services and appointments.
• Schedule, reschedule, and confirm appointments with doctors and healthcare professionals.
• Follow up with leads, inquiries,



and existing patients through calls, messages, and other communication channels.
• Maintain accurate records of patient interactions, inquiries, follow-ups, and appointments in CRM systems.
• Coordinate with doctors, front-desk staff, and internal teams to ensure smooth patient support and appointment management.
• Address basic patient concerns and escalate complex issues to the relevant department when necessary.
• Achieve assigned calling, follow-up, and conversion targets.
• Ensure compliance with healthcare communication protocols and maintain strict confidentiality of patient information.
• Deliver a positive and professional patient experience during every interaction.

Eligibility Criteria

Required Experience

• 2-4 years of experience in Telecalling, Telesales, Patient Coordination, Customer Service, Customer Care, or a similar role.
• Experience in the healthcare, hospital, clinic, diagnosti

📌 Telecaller - Healthcare Industry (India)
🏢 Building Services Design & Energy Institute - MEPa2z
📍 India