Responsibilities

Responsibilities: ACE can help you write this job description (go/ACE)

Required Skills & Experience

• Technical:
• Hands‑on in Database, Infrastructure, Virtualization, Storage, Networking.
• Deep understanding of ITIL Change Management lifecycle (ITIL certification preferred).
• Practical experience in DQ, VM, IM, PM at enterprise scale (cloud + on‑prem).
• Familiarity with DevSecOps and SDLC controls (SAST/DAST/SCA, container/IaC scanning).
• Observability (e.g., Datadog/Dynatrace/Current Relic/ELK/Prometheus).

• Process/Platforms/Tools (nice to have): ServiceNow.
• Leadership & Delivery: Proven record reducing MTTR, burning down aged critical vulns, improving DQ scores, and closing RCA actions.
• Communication: Executive storytelling; crisis leadership; influence without authority across global teams.

Certifications (preferred): ITIL 4, CISSP/CCSP/CISM, AWS/Azure Security, CDMP/DCAM.

Key Responsibilities

• Data Quality: Define DQ policy/standards; implement DQ rules, scoring,



and lineage for Tier‑1 domains; drive remediation and preventive controls in data pipelines.
• Vulnerability Management: Own discovery → risk‑based prioritization → remediation → exception governance across infra, apps, cloud, containers, and IaC; ensure SLA adherence.
• Incident Management: Run 24×7 major incident command, war rooms, comms playbooks; standardize severity/runbooks; improve MTTA/MTTR in partnership with SRE/Engineering/SecOps.
• Problem Management: Lead RCA using 5‑Whys/Fishbone/Kepner‑Tregoe; maintain problem backlog; drive permanent fixes; reduce repeat incidents.
• Governance & Compliance: Establish SLAs/OLAs, RACI, monthly scorecards; ensure audit readiness and evidence of control effectiveness.
• Tooling & Automation: Optimize ITSM, observability, scanners, and DQ/metadata tools; increase automation coverage (runbooks, CI/CD gates, auto‑remediation).
• Stakeholder Management: Coordinate with Security, Platform, App Eng, Data Office, Risk & Compliance;

📌 Lead System Engineer (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru