We're hiring 2 Explore Care Specialists at Journee
Fully remote | 1:30pm- 9:30pm IST | India
The role in a line
You're the person our Explorers talk to from the moment they book until they're home: every question, every change of plan, and the 2am call when something goes wrong in a city they didn't know they were flying to.
About Journee
Journee is a surprise travel company. Our Explorers answer a few questions, we plan and book the whole trip, and they don't find out where they're going until they're at the airport. We're growing quick across the UK, US and Canada, with a 4.8/5 rating from 2,000+ reviews.
The trip is a surprise. The support behind it never is. From the moment someone books to the moment they land back home, a real person makes sure every question gets a warm, fast, human answer, no matter what time of the day. That person is you.
This is a hands-on role on a small team. You own the queue, not a script.
Why this role exists
Until now,
one small team split across London and India has looked after both the people deciding whether to book and the people already travelling. Those are two different jobs. Someone weighing up a trip needs patience and persuasion. Someone locked out of an apartment at 2am needs calm and speed, and they need it from a person who is awake. So we are splitting the two and building a team whose whole job is looking after Explorers while they travel.
You would be one of the first two new hires in that team, working alongside your manager. What you build now shapes how Journee looks after people for years.
What you'll own
• The Explorer queue end to end: every WhatsApp, SMS, email and call from booked travellers, before and during their trips, across the UK and US is handled by you (the role is shared with 1 peer and your manager, with 7 day and emergency coverage between the three of you).
• The bar for emergency response: whether someone calls panicking about being stuck outside their accommodation at midnight or worried
📌 Explorer Care Specialist (India)
🏢 Journee
📍 India