Position: Call Centre Data Specialist – Quality Audit & Compliance
Location: 100% Remote
Working Hours: 06:30 PM IST to 03:30 AM
Working Days: Monday–Saturday
Week off - Sunday
JOB DESCRIPTION

Department: Call Centre / Quality Control Department
1. Job Overview

The Call Centre Data Specialist will be responsible for monitoring, reviewing, auditing, and verifying the accuracy of work performed by the Call Centre team, including Conversion Workers (CW) and Customer Support Executives.

The primary responsibility is to ensure that all client interactions, follow-ups, case-related updates, data entries, and internal processes are handled accurately and in accordance with company policies, Standard Operating Procedures (SOPs), and compliance requirements.

The specialist will audit both recent client and existing client records and activities, identify errors or gaps, and ensure that the team maintains accurate records and delivers appropriate client service.
2. Key Responsibilities

A. New Client Audit





* Audit all new client records and verify that the information collected is accurate and complete.
* Review client intake forms, contact details, immigration history, and case-related information.
* Verify that Conversion Workers have correctly updated client details in the CRM/MyLIS system.
* Audit consultation bookings, appointment confirmations, follow-up activities, and consultation outcomes.
* Verify that quotations, payment details, retainer agreements, and case-start information are accurately recorded.
* Ensure that no potential client inquiry or lead is left without proper follow-up.
* Identify incorrect information, missing documentation, or incomplete entries.

B. Existing Client Audit

* Audit existing client records and verify that all client interactions are properly documented.
* Review calls, follow-ups, emails, and communication handled by Customer Support Executives.
* Verify that case updates communicated to clients are accurate and consistent with the

📌 Call Centre Data Specialist – Quality Audit (India)
🏢 Gehi & Associates
📍 India