02 Oct
|
AVI-SPL India
|
Gurugram
02 Oct
AVI-SPL India
Gurugram
Working Days: Sat-Wed
Working Hours: 04:00 to 13:00 IST
The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments, working closely with customers, service desk teams, and field technicians. The ideal candidate is a problem-solver with a strong understanding of AV hardware, software, and unified communications platforms. They must possess excellent communication skills and the ability to work in a fast-paced environment to deliver high-quality customer support.
Who We Are
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create recent value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring timely troubleshooting and resolution of technical issues. This role is responsible for diagnosing, triaging, and resolving AV-related incidents across customer environments, working closely with customers, service desk teams, and field technicians. The ideal candidate is a problem-solver with a strong understanding of AV hardware, software, and unified communications platforms. They must possess excellent communication skills and the ability to work in a rapid-paced environment to deliver high-quality customer support.
Day-To-Day Responsibilities
• Adhere to client Service Level Agreements (SLAs) by ensuring timely response and resolution
📌 Technical Support Engineer (Gurugram)
🏢 AVI-SPL India
📍 Gurugram