Job Description
✅ Monitor proactive and real-time customer & process KPIs to ensure smooth operations
n✅ Raise timely alerts to resolution teams for quick action
n✅ Ensure resolution teams close issues within defined SLAs, minimizing customer impact
n✅ Execute business processes accurately and within SLA timelines
n✅ Address and resolve queries raised by Geography teams in a timely manner
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nExperience Required - 2 to 4 Yrs
nLevel - Executive / Sr. Executive
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