Location: Powai, Mumbai (On Site)
Company: Chord - 1702 Network Agency
Key Responsibilities
Client & Stakeholder Management
Act as the primary operations partner for key client accounts. Build long-term relationships with senior client stakeholders. Lead regular business reviews, planning meetings, and growth discussions. Ensure high client satisfaction through proactive communication and problem-solving. Identify opportunities to expand existing accounts. Operations & Project Management
Lead end-to-end project planning across multiple brands. Ensure timely delivery of campaigns while maintaining quality standards. Manage cross-functional teams comprising strategy, creative, content, production, media, and operations.
Drive process improvements to enhance efficiency and delivery. Build accountability across teams and ensure solid execution discipline. Team Leadership
Manage and mentor large account management teams. Oversee task allocation, workload balancing, and resource planning for teams. Coach team members on client servicing, communication, and project ownership.
Foster a culture of ownership, accountability, and collaboration. Financial & Commercial Management
Manage monthly account retainers and projects. Ensure account profitability through effective budget planning and resource utilization. Prepare estimates, project budgets, and commercial proposals. Monitor revenue realization, billing, forecasting, and financial performance. Identify opportunities for business growth and revenue expansion. Vendor & Production Management
Negotiate commercial terms with production partners and vendors. Manage vendor relationships while ensuring quality and cost efficiency. Allocate budgets effectively across projects and campaigns. Maintain strong commercial controls throughout project execution. Strategic Planning
Translate client objectives into actionable execution plans. Work closely with Strategy and Creative teams to ensure solutions align with business goals. Driv