Job Description

Location: Bengaluru (Bellandur) | In-office

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Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

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Salary: ₹3,20,000 – ₹3,50,000 Per Annum (+₹25,000 – ₹35,000 Variable)

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Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus

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About the Job:

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We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.

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This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

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The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

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Key Responsibilities:

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- Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
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- Provide technical support and execute troubleshooting tasks effectively.
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- Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
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- Maintain a high standard of communication and rapport to build trust with users.
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- Track and report daily support metrics to ensure consistent delivery and service quality.
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- Adapt quickly to customer needs and work collaboratively to meet performance targets.
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Requirements:

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- Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
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- Excellent written and verbal communication skills.
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- Strong interpersonal skills and a natural drive to ensure customer satisfaction.
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- Positive analytical and problem-solving abilities to handle customer concerns effectively.
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- Ability to work in a structured, full-time, on-site environment.
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- Minimum qualification: Graduate (Bachelor's degree in any relevant field).
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📌 Customer Support Executive- Freshers (Bengaluru)
🏢 Openhire
📍 Bengaluru