Job Description

About RTDS

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Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services.

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Our continuous innovation-led services include -

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- Managed Cloud Hosting Services
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- AWS Cloud Services
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- Public Cloud Solutions
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- Cybersecurity Solutions
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Job responsibilities

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- Monitor, maintain, and troubleshoot Citrix CVAD components including Delivery Controllers, VDAs, StoreFront, Studio, and Director.
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- Perform application publishing, VDA registration checks, and basic image updates.
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- Manage user sessions, profile issues (Citrix UPM, FSLogix), and login performance
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- Perform basic NetScaler Gateway and load balancing configuration checks.
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- Monitor health status, SSL certificate expiry,



and HA pair status.
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- Escalate major NetScaler configuration changes or advanced troubleshooting to L3.
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- Manage user accounts, security groups, and permissions in Active Directory.
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- Troubleshoot Group Policy (GPO) application issues.
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- Perform DNS record checks and updates; coordinate DHCP reservations as required.
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- Proactively monitor system health and performance using Citrix Director and other tools.
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- Handle incidents, service requests, and changes per ITIL process guidelines.
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- Document troubleshooting steps and resolutions in the knowledge base.
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- Work closely with L3 engineers for escalated cases.
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- Coordinate with networking, storage, and security teams for issue resolution.
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- Support planned maintenance activities, patching, and system updates.
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Required Skills

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- Working knowledge of Citrix Studio, Director, StoreFront, and NetScaler ADC.
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- Hands-on e

📌 Technology Support Engineer II (Gurugram)
🏢 Real Time Data services
📍 Gurugram