Job Description
Jio is inviting applications for the role SMB Usage And Retention Manager
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Requirements
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Experience: 05-10 years
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Education: Any Graduation (MBA Preferred)
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Job Description
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- Account management and service assurance to high value customers,
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- Building & Nurturing Account focused relationship,
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- Enhance revenue from existing customers through upsell and cross sell, of products,
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- Minimise revenue erosion by prevention of churn and downgrade,
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- Maintain account hygiene through timely complaint resolution, collections and regulatory requirements update
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Skills and Competencies
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- Account management skills – Ability to act a single point window, between customer and cross functional teams,
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- Communication Skills – Ability to convey thoughts effectively,
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- Negotiation Skills – Ability to sell in competitive market, workplace,
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- Leadership Skills – Ownership Mindset
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📌 SMB Usage And Retention Manager (Agra)
🏢 JIO
📍 Agra