HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
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Interview Location: HCL Tech Tower 4 Elcot Sez Chennai
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Interview Date: 22 Sept 2026
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Interview Time: 12.00 PM To 3 PM
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Work Location: Chennai (Sholinganallur)
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HR SPOC: Harish. K
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Experience Required: 3-7 Years (only eligible)
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Note: Irrelevant exp cannot be hired (Freshers Not Eligible)
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Shift: US Shift
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About the Role
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We are seeking a highly motivated OTC Collections to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain robust customer relationships while achieving collection targets.
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Responsibilities
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- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
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- Handle inbound customer calls related to payment status, invoice queries, disputes,
and account reconciliations.
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- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
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- Investigate and resolve payment delays, disputes, and deduction issues.
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- Maintain accurate documentation of all customer interactions in ERP/collection tools.
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- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
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- Meet collection targets, DSO goals, and productivity metrics.
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- Escalate high-risk delinquent accounts as per defined procedures.
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- Provide excellent customer service while maintaining a professional collection approach.
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- Ensure compliance with company policies and client-specific requirements.
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Qualifications
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- 3-7 years of experience in OTC Collections / Accounts Receivable.
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Required Skills
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- Strong experience in international voice process (inbound and outbound callin
📌 Mega Walkin Interview for OTC Collection Process with SAP Tool Experience Chennai (Thoothukudi)
🏢 HCLTech
📍 Thoothukudi
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