Job Title : Chat process
Location State : Maharashtra
Location City : Mumbai
Experience Required : 1 to 5 Year(s)
CTC Range : 2 to 6 LPA
Shift: 24/7
Work Mode: Onsite
Position Type: Permanent
Openings: 10
Company Name: VARITE INDIA PRIVATE LIMITED
About The Client: Our client is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
About The Job:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support.



The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
Essential Job Functions:
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines• Your expected interactions are within your own team and direct supervisor• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignments• The decisions that you make would impact your own work• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work• Please note that this role may require you to work in rotational shifts
Qualifications:
Any Graduation
How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.
Equal Opportunity Employer: VARITE is an equal opportu

📌 Chat Process (Navi Mumbai)
🏢 Varite India Private
📍 Navi Mumbai