We are seeking a seasoned Senior Business Analyst with deep US healthcare and Pharmacy Benefit Management experience to lead discovery, product definition, process redesign, and AI-enabled solution delivery. The successful candidate will partner with business, product, UX, architecture, engineering, data, operations, compliance, and quality teams to translate complex pharmacy-benefit needs into clear, testable, user-centered solutions. This role requires hands-on AI experience, solid UI/UX design and prototyping capability, executive-level communication, and the maturity to lead through ambiguity with a positive, solution-oriented mindset.
Core Responsibilities
- Lead end-to-end requirements discovery through interviews, workshops, observation, document analysis, journey mapping, and Joint Application Design sessions.
- Own business, stakeholder, functional, non-functional, reporting, data, integration, security, compliance, and operational requirements from inception through production validation.
- Translate business goals into product vision, capability maps, process models,



epics, features, user stories, acceptance criteria, business rules, decision tables, traceability matrices, and implementation-ready specifications.
- Analyze and redesign PBM workflows across member enrollment and eligibility, benefit setup, formulary, pharmacy networks, claims adjudication, prior authorization, utilization management, pricing, rebates, accumulators, mail/specialty pharmacy, and member/provider services.
- Create low- and high-fidelity UI mockups, wireframes, clickable prototypes, screen flows, dashboards, and usability scenarios using tools such as Figma, Axure, Balsamiq, Adobe XD, or equivalent.
- Facilitate design reviews and usability feedback sessions; ensure UI requirements address accessibility, responsive behavior, error handling, content clarity, and operational efficiency.
- Partner with architects and technical teams on APIs, batch/file integrations, data mapping

📌 SENIOR BUSINESS ANALYST (Bengaluru)
🏢 Artech Infosystems Private
📍 Bengaluru