As a Senior Site Reliability Engineer, you will build and maintain the core platform automation, infrastructure, and observability systems that power FTD's high-scale commerce engine. In this developer-centric role, you will apply software engineering principles to operations—treating infrastructure as code, building self-service tooling for development teams, and optimizing application performance and reliability. You will work closely with cross-functional product teams to establish operational standards, define reliability metrics, and build automated systems that eliminate toil.
This position supports a hybrid work model including onsite presence in our Hyderabad, India office as needed. Occasional on-call and overtime work will be required but generally it is not expected to be significant.
KEY RESPONSIBILITIES::
· Maintain availability, performance, and scalability of critical services and production environments.




· Collaborate closely with developers to design reliable applications and improve deployment practices (you will be embedded in the Development team but reporting to infrastructure leader).
· Break down walls and build trust between developers and infrastructure teams
· Participate in end-to-end application ownership throughout the CI/CD process, including automated testing, observability, dependency management, and other operational concerns.
· Improve CI/CD pipeline reliability, traceability, and security
· Build automation for provisioning, configuration, deployments, and incident response.
· Improve observability using metrics, logs, distributed tracing, dashboards, and alerting.
· Participate in on-call rotation, lead incident response, and drive root cause analysis.
· Conduct capacity planning, chaos testing, and reliability reviews.
· Implement infrastructure-as-code using Terraform, Helm, Jenkins/GitHub Actions/etc.
· Optimize CI/CD pipelines and ensure secure, repeatable deployments (i.e. ArgoCD).
· Champion SRE principles: SLIs/SLOs, error bu

📌 Senior Site Reliability Engineer (Secunderabad)
🏢 FTD India Private
📍 Secunderabad