Job Description
Aroha Palms · Mandrem & Pilerne, North Goa · In office, full-time
n₹25,000/month + 2% commission on closed sales, uncapped
nAbout us
nAroha Palms is a boutique luxury villa collection across two locations in North Goa. Every villa has its own private 10-metre pool.
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- Mandrem — three standalone villas and four apartment suites on a streamside plot with mountain and forest views, minutes from Mandrem Beach. 18 rooms, hosting anything from a single couple to a full-estate buyout for 36 guests.n
- Pilerne — two villas set in the heart of Goa's countryside, close to all the main North Goa beaches. 11 rooms, hosting anything from a single couple to a full buyout for up to 26 guests.n

nWe host families and groups from metro India, corporate offsites, celebration groups, and travellers from the UK, Europe and Australia. We are owner-led and building our reservations function properly for the first time.
nThe role
nYou own every guest inquiry across the collection — WhatsApp, Instagram, email, website, phone — from first message to confirmed booking.



Once a guest books, you carry the relationship through arrival, the stay and the review. You report directly to the Director.
nSales & Lead Conversion
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- Promptly follow up on, nurture, and close inbound leads generated via digital marketing campaigns, social media, direct calls, and messaging platforms.n
- Understand prospective guests' group sizes, travel dates, and preferences to recommend the right property and configuration across the collection — including our combination and full-estate buyout options for larger groups.n
- Quote accurately from our approved seasonal rate card, holding rate rather than discounting to close. Requests below card rate are referred to management.n
- Follow up systematically until a guest books or clearly declines, and maintain a live record of every lead and its status.n

nPMS & Reservations Management
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- Efficiently operate and maintain our P

📌 Sales and Guest Experience Executive (Mormugao)
🏢 Aroha Palms
📍 Mormugao