Job Description

nAbout the Company
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nHCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
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nInterview Location: HCL Tech Tower 4 Elcot Sez Chennai
nInterview Date: 22 Sept 2026
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nInterview Time: 12.00 PM To 3 PM
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nWork Location: Chennai (Sholinganallur)
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nHR SPOC: Harish. K
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nExperience Required: 3-7 Years (only eligible)
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nNote: Irrelevant exp cannot be hired (Freshers Not Eligible)
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nShift: US Shift
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nAbout the Role
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nWe are seeking a highly motivated OTC Collections to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
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nResponsibilities
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- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.n
- Handle inbound customer calls related to payment status, invoice queries, disputes,



and account reconciliations.n
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.n
- Investigate and resolve payment delays, disputes, and deduction issues.n
- Maintain accurate documentation of all customer interactions in ERP/collection tools.n
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.n
- Meet collection targets, DSO goals, and productivity metrics.n
- Escalate high-risk delinquent accounts as per defined procedures.n
- Provide excellent customer service while maintaining a qualified collection approach.n
- Ensure compliance with company policies and client-specific requirements.n

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nQualifications
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- 3-7 years of experience in OTC Collections / Accounts Receivable.n

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nRequired Skills
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- Strong experience in international voice process (inbound and

📌 Mega Walkin Interview for OTC Collection Process with SAP Tool Experience Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu