Location - Remote Reports to - Senior Manager, Implementations, Brightedge

BrightEdge is seeking an experienced Site Agent Implementation Specialist (Senior) to lead the implementation, optimization, and long-term success of Site Agent, one of BrightEdge's most strategic automation products. This role combines deep technical implementation expertise with customer relationship management and program ownership to deliver exceptional customer outcomes across Enterprise and Mid-Market accounts.

As the primary technical owner for a portfolio of Site Agent customers, you will manage implementations from technical discovery through go-live and ongoing performance optimization. You'll serve as a trusted advisor to customers while partnering closely with Customer Success, Sales, Product, Engineering, and Qualified Services to maximize adoption, retention, and business value.

In addition to managing your own portfolio, you will help scale Site Agent across BrightEdge's customer base by leading new deployments, supporting strategic renewals, mentoring teammates, and contributing to product innovation.





Candidates must be able to consistently support customers across these time zones as part of their regular working schedule.

Own and manage a portfolio of Site Agent customer accounts across both New Logo and Existing Customer business.
Conduct regular customer touchpoints and quarterly business/performance reviews.
Partner with Customer Success Managers and Strategic Account Managers on renewal and expansion strategies.

Implementation & Technical Delivery
Lead end-to-end Site Agent implementations from kickoff through production deployment.
Drive implementation workstreams involving:
Client-side JavaScript integrations
Server-side SDK implementations
Sidecar and custom deployment models
Manage implementation timelines, milestones, risks, and stakeholder communication.
Platform Configuration & Optimization
Regex configuration
Language settings
Crawl configuration
Maintai

📌 Implementation Specialist, EMEA (Hyderabad)
🏢 BrightEdge
📍 Hyderabad