Job Description
Manager – Commercial Insurance Underwriting Operations
nLocation: Bangalore, India
nEmployment Type: Full-time
nExperience: 10+ years
nEducation: Bachelor's Degree / Graduate
nIndustry: Insurance | Insurance Operations | Commercial Underwriting
nAbout WNS
nWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.
nWNS combines deep domain expertise with AI-powered platforms, analytics, and intelligent operations to help businesses innovate, scale, adapt, and build resilience.
nJob Title
nGroup Manager / Assistant Manager / – Commercial Insurance Underwriting Operations
nRole Overview
nWe are looking for an experienced Insurance Operations Manager / Commercial Underwriting SME with 10+ years of relevant experience in Commercial Insurance Underwriting.
nThe role requires strong expertise in the insurance lifecycle, commercial underwriting,



insurance operations, process governance, quality management, stakeholder management, and people leadership.
nThe successful candidate will act as a Subject Matter Expert (SME) and business/domain expert, managing complex operational activities, driving process excellence, developing teams, and partnering with UK and local stakeholders to deliver high-quality outcomes within agreed SLA, TAT, quality, and productivity standards.
nKey Responsibilities
n
- n
- Manage and oversee Commercial Insurance Underwriting Operations and end-to-end insurance processes.n
- Demonstrate robust understanding of the Insurance Lifecycle, including underwriting, policy administration, endorsements, renewals, claims interface, billing, and related operational processes.n
- Provide subject matter expertise (SME) in Commercial Insurance Underwriting and Insurance Operations.n
- Develop and implement departmental

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