About Us is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more effective customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.





Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment & automate customer quality assurance processes
Audit and resolve accuracy issues of voice analytics data to reduce false readings
Provide thought leadership and help refresh speech analytic configurations
AI's voice analytics tools
Own and execute POC / POV engagements, including requirements gathering, configuration, validation, and outcome presentation.
Translate customer requirements into speech analytics configurations that clearly demonstrate measurable business value and ROI.

2+ Experience working with speech analytic tools to identify key points of interests within contact center interactions
~ Project management skills to manage expectations and communicate the priorities, status, and progress of projects to stakeholders
~ Excellent medical insurance options and free online doctor consultations
Generous holidays (N

📌 Interactions / Service Designer (Bengaluru)
🏢 observe.ai
📍 Bengaluru