Job Description
Job Title : Associate Consultant Services
nDepartment: Customer Support / Operations
nLocation: (Haridwar and Rishikesh), Uttrakhand
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nContact Person : Kashish Singh | |
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nJob Summary
nWe are looking for an Associate Consultant Services to join the Policy Bazaar team and provide dedicated customer support for health insurance documentation and related queries. This role involves visiting customers at their location to assist with documentation, resolve issues, and ensure a smooth and satisfactory customer experience.
nKey Responsibilities
n1. Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.
n2. Assist customers with health insurance documentation, including policy documents, endorsements, renewals, and claim forms.
n3. Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures in a simple manner.
n4. Coordinate with internal teams such as operations, claims, and underwriting for timely issue resolution.




n5.Collect and verify required documents and ensure accuracy and completeness.
n6. Track customer requests and follow up until closure.
n7. Maintain proper records of customer interactions and service outcomes.
n8.Deliver a professional, empathetic, and customer-centric service experience
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nRequired Skills & Competencies
nStrong communication and interpersonal skills.
nCustomer-focused mindset with problem-solving ability.
nBasic knowledge of health insurance products and documentation (preferred).
nAbility to explain complex information clearly.
nWillingness to travel locally for customer visits. Basic computer knowledge (MS Office, CRM tools).
n Educational Qualifications
nGraduate in any discipline (preferred).
nFreshers with good communication skills may also be considered.
n Additional Requirements Two-wheeler with a valid driving license (preferred). Familiarity with local areas.
nWhat We Offer Market-competitive salary and performance-based inc

📌 Customer Service Representative (India)
🏢 Policybazaar.com
📍 India