Job DescriptionHiring for: A leading global company specialising in Testing, Inspection and Certification Services
NLocation: Mumbai, India (Andheri East)
NWork Pattern: Hybrid (3 days per week in office)
NTeam Size: 3-4 direct reports
NAbout the Role
nWeare seeking an experienced People Services Team Lead to lead a small global People Services team while overseeing the organisation's people knowledge and self-service content ecosystem.
NThis is a hybrid leadership role combining People Operations, Service Delivery, Knowledge Management, and Continuous Improvement. The successful candidate will ensure the consistent delivery of high-quality Tier 1 People Services support while driving self-service adoption, content governance, and operational excellence.
NThe role will be based inMumbai and support a global organisation. While working primarily within India business hours, flexibility will be required for occasional meetings outside standard working hours.
NKey Responsibilities
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- N
- Lead, coach, and support the global Tier 1 support team to deliver consistent,



high‐quality service aligned to SLAs and People Operations standards N
- Assign and delegate daily activities to team members, ensuring they are delivered to high standards of completion, to meet SLAs and business priorities. N
- Monitor service delivery metrics and implement corrective actions where needed. N
- Act as the escalation point for complex or sensitive People queries, ensuring timely, accurate, and customer‐focused resolution. N
- Responsible in identifying areas of knowledge development for the team to allow continuous learning and improvements. N
- Promote a high‐performing team culture focused on accountability, service excellence, collaboration, and continuous improvement. N
- Champion operational excellence and continuous process improvement. N
- Own and maintain the global People knowledge base, developing and governing transparent, accurate, and up‐to‐date content that

📌 People Services Team Lead (Alibag)
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