Job Description
HCLTech is hiring for Team Lead - International contact Center on 25th and 26th Sept 2026 Friday and Saturday (Inbound calls)
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nWalk-in Drive Details:
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nDate : 25th and 26th Sept ,2026 - Friday and Saturday
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nLocation : HCLTech Navallur ETA 3 ,Sandhya Infocity next to VIVIRA MALL.
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n⏰ Time : 10AM - 2:30 PM
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nHR Contact Name: Judith
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nPlease carry anyone Government ID proof.
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nJob Description International contact Center (Voice Process - Inbound calls)
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nExperience: 5+ years in Voice/Customer Service, with minimum 1 year of Team Handling experience
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nQualification: Bachelor’s degree in any discipline
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nKey Responsibilities:
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- Lead, coach and motivate customer service advisorsn




- Drive team KPIs across productivity, quality, customer experience and adherencen
- Conduct performance reviews, coaching and action plansn
- Handle customer escalations and ensure timely resolutionn
- Ensure process, quality and compliance adherencen
- Support continuous improvement initiativesn

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nPreferred: Banking / Financial Services / Mortgage domain experience.
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nCandidates must be comfortable working in rotational shifts, including night shifts, weekends and public holidays .
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nRegards
nJudith
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📌 HCLTech is hiring for Team lead (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu