Job DescriptionQualifications
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- 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service. N
- Expertise in CTI testing, contact center solutions, and omnichannel capabilities. N
- Proficiency in Azure DevOps or JIRA for test management. N
- Solid knowledge of APItesting and SQL for data validation. N
- Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya. N
- Ability to design and execute test scenarios for inbound call routing and outbound dialing. N
- Understanding of IVR navigation and call transfer processes. N
- Familiarity with call recording validation and case creation validation. N
- Excellent communicationand collaboration skills for effective team work. N
- Analytical mindset witha problem-solving approach to testing and integration challenges. N
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📌 Hiring:Functional Consultant (India)
🏢 Zensar Technologies
📍 India