About BiteSpeed

Hey there We are a

Sequoia-backed SaaS startup

building an AI-native Marketing, Support & Sales suite for

e-commerce brands.

We’re currently working with

3000+ e-commerce brands

globally across 50+ countries and are fortunate to have

raised $5.5M+

along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here -

https://www.bitespeed.co/

and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here -

https://apps.shopify.com/bitespeed-fb-messenger-chatbot

(we openly brag about this )

We’ve had some solid investors back us

(making it easier for you to stalk us since you’d do this anyway):-

BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-





https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece

BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

We want to keep our

customers for life . To do that, customer success is probably going to be our most key function and we want to treat it like that. So far our customer success function has been

founder-led,

we have a track record of 250+ 5-star reviews and the envious

net negative churn

(to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning

customer retention

and making them

true fans of BiteSpeed

while also

listeni

📌 Customer Success Manager (Vasanth Nagar)
🏢 BiteSpeed
📍 Vasanth Nagar