Job Description
Acuity is currently looking for dedicated and motivated individuals who have solid leadership, organizational and teamwork skills for its Investment Banking team taking care of client onboarding coordination and project management activities, based in Gurgaon.
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nJob Responsibilities
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- Receive and promptly acknowledge onboarding requests from the Front Office (FO)n
- Review deal background, transaction details and associated timelinesn
- Lead end-to-end coordination to facilitate KYC and refresh activitiesn
- Perform accurate and timely case creation, updates, and tracking on client platformsn
- Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolutionn
- Ensure client responses are received in the correct formatn
- Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations teamn
- Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS teamn




- Completion of trigger refresh by coordinating with KYC Refresh teamn
- Ensure adherence to client procedures, internal policies and regulatory requirementsn
- Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalationsn
- Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates Developn
- Develop and present MIS reports, KYC trackers, operational dashboards and KPI reportsn
- Conduct regular governance meetings and service review sessions with key stakeholdersn
- Ensure achievement of agreed SLAs, KPIs, and quality standards Developn
- Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellencen

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nKey Competencies
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nCore Skills
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- 6-8 years of experience; excellent written and spoken communication skills; team handling experience • Basic understanding

📌 Delivery Lead (Haryana)
🏢 Acuity Analytics
📍 Haryana