Job Description

About Firstsource

Firstsource Solutions Limited , an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL), is a specialized global business process services partner delivering transformational solutions across the customer lifecycle.
We work across Healthcare, Banking & Financial Services, Communications, Media & Technology, Retail , and other diverse industries. With a presence across the US, UK, India, Mexico, Australia, South Africa, and the Philippines , we help clients solve complex challenges through domain expertise, technology, data, and analytics.

About the Role
We are looking for an experienced Amazon Connect Technical Lead / Platform & Configuration Owner to take ownership of post-go-live platform governance, production configuration, technical support, and critical incident management.

Key Responsibilities
- Own post-go-live governance of Amazon Connect email addresses.

📌 Amazon Connect Technical Lead Engineer (India)
🏢 Firstsource
📍 India