Trainee – Customer Success

Provision Technologies LLP is looking for a Trainee – Customer Success to join our customer-facing team. This is an entry-level opportunity for a graduate who enjoys communicating with people, is willing to learn technology and wants to build a long-term career in Customer Success. The role will involve handling incoming business enquiries from B2B portals, website enquiries, referral leads, partner references, existing customers and other business sources.

Key responsibilities:

- Respond to incoming business enquiries and make timely customer contact.
- Understand customer requirements through effective questioning and listening.
- Qualify enquiries and maintain accurate information in CRM.
- Follow up with prospects and ensure enquiries are not missed.
- Coordinate customer meetings, demonstrations and discussions.
- Coordinate with Sales, Pre-Sales, Technical Support and Service Delivery teams.
- Follow up on quotations, proposals and customer requirements.




- Support customer onboarding and ongoing customer communication.
- Gradually take responsibility for customer relationships, renewals, satisfaction and customer follow-up.

Training will be provided on IT Infrastructure, Cybersecurity, Managed Services and Provision Technologies' products and solutions. Previous IT experience is not required.

Who we're looking for:

- Bachelor's degree in any discipline.
- Fresh graduates are welcome.
- Good spoken and written English.
- Comfortable communicating with customers over phone and email.
- Positive listening and interpersonal skills.
- Basic computer and CRM skills.
- Good follow-up discipline.
- Willingness to learn technology and business concepts.
- Positive attitude and sense of ownership.

Preferred educational backgrounds: BBA, B.Com, BCA, B.Sc., BA or equivalent.

📌 Telecaller (Kolkata)
🏢 Provision Technologies
📍 Kolkata