Key Responsibilities:

• Manage hotel reservations through the company’s OTA (Online Travel Agency) platform.

• Coordinate with hotel staff and guests to confirm bookings, modifications, or cancellations.

• Resolve booking-related issues promptly and maintain high service standards.

• Maintain accurate and up-to-date booking records in the system.

• Assist in onboarding and training hotel partners on our reservation system.

• Provide technical and operational support for OTA and channel manager integrations.

• Identify and implement opportunities for cross-selling services and upgrades to enhance revenue.

Requirements:

• Freshers & Experience with relevant skills and training are welcome to apply.

• Familiarity with hotel management systems (PMS), booking engines, or channel managers is an advantage.

• Strong communication and interpersonal skills.

• Customer-centric approach with a problem-solving attitude.

• Ability to work independently and as part of a team-oriented team.

• Comfort working in a fast-paced, tech-driven environment.

• Revenue target-driven mindset with a focus on achieving monthly individual and team KPIs.

📌 Booking Coordinator (Navi Mumbai)
🏢 Credencesoft Private
📍 Navi Mumbai