- Patient reception & registration
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- OPD & appointment management
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- Telephone & WhatsApp handling
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- Admission coordination
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- Emergency patient coordination
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- Billing & payment support
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- TPA/cashless coordination support
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- Discharge coordination
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- Reports & diagnostic coordination
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- Doctor coordination
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- Patient communication & service
- Administrative responsibilities
- Maintain OPD/IPD registers and other front-desk records.
- Handle incoming/outgoing documents and correspondence.
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- Hospital coordination
- Know key extension numbers and contact persons.
- Coordinate with nursing, ICU, OT, pharmacy, laboratory, radiology, housekeeping, security, billing and administration.

1. Confidentiality & professional conduct

- Never disclose diagnoses, reports, contact information or admission details to unauthorized persons.
- Never discuss patients publicly.
- Maintain professional appearance and behaviour.
- Avoid personal phone use while patients are waiting.

📌 Hospital Receptionist (Mumbai)
🏢 RMS Multispecialty Hospital and ICU/ICCU
📍 Mumbai