02 Oct
|
Irthlife
|
Chennai
- Handle customer queries through calls, WhatsApp, email, social media, and other communication channels.
- Manage post-purchase customer interactions and follow-ups.
- Resolve customer complaints and service-related issues professionally.
- Coordinate with operations, logistics, and other teams to resolve customer concerns.
- Track returns, replacements, refunds, delivery issues, and other after-sales requests.
- Maintain accurate customer records and interaction history.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Collect customer feedback and identify recurring customer concerns.
- Identify opportunities to improve customer satisfaction and retention.
- Maintain CRM/customer databases and update records regularly.
- Prepare reports related to customer queries, complaints, resolutions, and satisfaction.
- Support customer retention and relationship-building initiatives.
📌 CRM Executive (Chennai)
🏢 Irthlife
📍 Chennai