Job Description Manager/ Sr. Manager- Customer Experience || Vianaar Homes || Work from Office - Goa Role Overview: To act as the face of Vianaar for all customers post booking, owning the relationship end-to-end. Drive a high-touch, personalised and emotionally engaging experience by understanding customer needs, creating delight moments, and proactively resolving concerns to build long-term trust and brand loyalty. Core Responsibilities: 1. Customer Experience & Engagement - Own all customer-facing interactions post sales - Build robust relationships with HNI/NRI clients - Anticipate customer needs and create personalised journeys - Deliver high-quality onboarding and milestone communication - Support customers end to end in following their assigned