Position: IT Support Executive

Department: Information Technology (IT)

Location: Surat, Gujarat

Employment Type: Full-Time

Working Hours: 10:00 AM – 7:00 PM

Job SummaryWe are looking for a dedicated and technically skilled IT Support Executive to provide technical assistance and support to users. The ideal candidate will be responsible for troubleshooting hardware, software, networking, and system-related issues while ensuring smooth IT operations across the organization.

Key Responsibilities

- Provide technical support to employees and clients via phone, email, remote access, or in-person.
- Install, configure, and maintain computer systems, software, printers, and peripherals.
- Troubleshoot hardware, software, internet, and network-related issues.
- Manage user accounts, passwords, and access permissions.
- Monitor and maintain system performance and security.
- Log, track, and resolve support tickets within defined timelines.
- Coordinate with internal teams and vendors for issue resolution.
- Maintain IT inventory and asset records.
- Assist in software deployment, updates, and system upgrades.
- Provide basic training and guidance to users regarding IT systems and applications.

Required Skills





- Strong troubleshooting and problem-solving abilities.
- Basic knowledge of computer hardware and networking.
- Familiarity with Windows Operating Systems.
- Knowledge of MS Office Suite and email applications.
- Good communication and customer-handling skills.
- Ability to work under pressure and manage multiple issues simultaneously.

Eligibility Criteria

Qualification:

- BCA, MCA, B.Sc. IT, Diploma in IT, Computer Engineering, or related field.
- Freshers and experienced candidates may apply.

Experience:

- 0–2 years of experience in IT Support, Technical Support, Helpdesk, or Desktop Support preferred.
- Preferred SkillsKnowledge of LAN/WAN networking.
- Understanding of Active Directory and Remote Desktop tools.
- Experience with ticketing systems.
- Basic knowledge of cybersecurity practices.

Salary & Benefits

- Fixed Salary
- Performance-Based Incentives
- Career development Opportunities
- Career Growth within the Organization

Key Performance Indicators (KPIs)

- Ticket Resolution Time
- User Satisfaction
- System Uptime
- Issue Resolution Rate
- Compliance with IT Processes and Documentation

📌 IT Support Executive (Surat)
🏢 5sigma IT Private Limited .
📍 Surat