Position: Education CounselorRole OverviewThe Education Counselor will be responsible for guiding prospective students, understanding their educational and career goals, recommending suitable courses/universities, and converting qualified leads into successful admissions. The role requires strong communication, counselling, follow-up, and relationship-building skills.

Key Responsibilities1. Student Counselling

- Connect with prospective students through calls, WhatsApp, and other communication channels.
- Understand students' educational background, career goals, and requirements.
- Provide accurate information about available courses, universities, eligibility, duration, fees, and admission processes.
- Recommend suitable programs based on the student's profile and requirements.
- Handle student and parent queries professionally.

2. Lead Management

- Follow up with leads received through digital marketing, references, website, and other sources.
- Maintain regular communication with prospective students.
- Categorize and prioritize leads based on interest and admission readiness.
- Ensure timely follow-ups and minimize lead drop-offs.
- Maintain accurate lead information in CRM/LMS.

3. Admission Conversion

- Guide students throughout the admission journey.
- Explain the application and documentation process clearly.
- Handle objections and address concerns related to courses, fees, eligibility, and universities.
- Convert qualified leads into confirmed admissions.
- Achieve assigned daily, weekly, and monthly admission targets.

4. Documentation & Coordination

- Guide students regarding required admission documents.
- Coordinate with the Operations team for document verification and application processing.
- Follow up on pending documents and admission formalities.
- Ensure students receive timely updates regarding their application status.

5.



Student Relationship Management

- Maintain professional relationships with prospective and enrolled students.
- Ensure a smooth transition from counselling to admission and operations.
- Address initial student concerns and coordinate with the concerned department when escalation is required.
- Maintain regular follow-ups until the admission process is completed.

6. Reporting & Performance Tracking

- Maintain daily calling and follow-up records.
- Update CRM/LMS with lead status and interaction details.
- Submit daily/weekly performance reports.
- Track conversions, pending follow-ups, and admission pipeline.
- Participate in team meetings and performance reviews.
- Key Performance Indicators (KPIs)Daily/Monthly calls
- Lead follow-up rate
- Qualified leads handled
- Counselling sessions
- Lead-to-admission conversion
- Monthly admissions
- Follow-up completion
- Revenue/admission target achievement
- CRM/LMS data accuracy
- Skills RequiredExcellent communication and interpersonal skills
- Strong counselling and convincing abilities
- Good listening and problem-solving skills
- Strong follow-up and negotiation skills
- Target-oriented approach
- Basic knowledge of MS Excel/Google Sheets and CRM/LMS
- Ability to handle multiple leads simultaneously
- Professional and positive attitude
- Willingness to learn about new courses and university processes
- Preferred Candidate ProfileGraduate in any discipline
- Experience in Education Counselling, Admissions, Inside Sales, EdTech, or Student Counselling is preferred
- Freshers with strong communication and a willingness to learn can also be considered

Daily Responsibilities – Easy FlowLead Assigned → First Contact → Requirement Understanding → Course/University Counselling → Follow-up → Objection Handling → Document Collection → Application → Admission Confirmation → Handover to Operations

📌 Admission Counsellor (Pune)
🏢 Smart Educator
📍 Pune