- Key Responsibilities
- Guest handling
- Welcomes guests
- Explains the menu
- Takes or oversees orders
- Handles special requests and complaints
- Service supervision
- Assigns tables to stewards/waiters
- Ensures correct service sequence
- Monitors speed, accuracy, and presentation
- Coordination
- Communicates orders clearly to the kitchen
- Manages timing between courses
- Resolves issues before they reach the guest
- Quality control
- Ensures hygiene, grooming, and etiquette standards
- Checks food before it reaches the table
- Billing and closure
- Oversees billing
- Assists with settlements