Pricing Cum Customer Support – Job Responsibilities

- Handle freight pricing, vendor coordination, and competitive rate analysis for air and sea shipments.
- Prepare spot and contract quotations within the required TAT and respond promptly to customer RFQs.
- Manage export operations for both air and sea shipments, ensuring smooth shipment handling from booking to final delivery/invoicing.
- Provide proactive customer support, including shipment status updates, follow-ups, documentation coordination, and issue resolution.
- Manage the end-to-end shipment cycle, from quotation and booking through documentation, shipment coordination, delivery, and invoicing.
- Coordinate with shipping lines, airlines, transporters, agents, customs and internal operations teams to ensure smooth shipment execution.




- Maintain regular communication with customers and ensure timely updates, quick responses, and high customer satisfaction.
- Support the sales team with competitive pricing, customer requirements, rate negotiation, and key account management.
- Manage vendor and agent communication to obtain competitive rates and service support.
- Maintain proper records of quotations, rates, customer communications, shipment status, and follow-ups.
- Identify opportunities for repeat business, customer retention, and additional business development from existing clients.

Robust business orientation with capacity to achieve 4X of CTC

📌 PRICING CUM CUSTOMER SUPPORT (Delhi)
🏢 Sea-Air Maritime
📍 Delhi