· Key Accountabilities:

o Oversee and manage the restaurant’s daily operations during the assigned shift, ensuring seamless service and high operational standards.

o Supervise staff, assign tasks, and ensure that all team members are performing their duties effectively.

o Monitor inventory levels and track usage, placing orders as necessary to maintain sufficient stock.

o Generate and analyze reports on sales, projections, petty cash, and wastage, ensuring accuracy and alignment with operational goals.

o Handle customer queries, complaints, and feedback, ensuring quick resolutions and maintaining high levels of guest satisfaction.

o Ensure that staff adheres to hygiene, safety, and operational policies throughout the shift.

· Operations Accountability:

o Maintain staff productivity, managing break schedules and ensuring sufficient coverage during peak hours.

o Conduct conflict resolution when disputes arise between team members, fostering a positive work environment.

o Assist in the management of petty cash and ensure that financial transactions are handled accurately.





o Support in the handling of customer complaints and ensure effective solutions are provided to maintain customer loyalty.

o Monitor and maintain the quality of food and beverage service, ensuring consistency and adherence to company standards.

o Collaborate with the Restaurant Manager and Assistant Restaurant Manager to implement strategies and improve operational efficiency.

o Ensure that the restaurant meets operational and financial targets, managing costs effectively during the shift.

o Perform opening and closing duties, ensuring that all tasks are completed as per the operational guidelines.

· Skills :

o Strong leadership and team management abilities.

o Excellent communication and conflict resolution skills.

o Strong organizational skills with attention to detail.

o Ability to manage multiple tasks and work in a rapid-paced environment.

o Proficiency in generating and analyzing reports (sales, inventory, etc.).

o Customer service-oriented with a focus on guest satisfaction.

📌 Shift Manager (Pune)
🏢 Oam Industries (India
📍 Pune