Job Summary

We are looking for a motivated and customer-focused Call Center Executive to join our team. The role involves handling customer calls, understanding customer requirements, providing accurate information, resolving queries, and ensuring a positive customer experience.

Key Responsibilities:

- Handle inbound and/or outbound customer calls professionally.
- Communicate with customers clearly and courteously.
- Understand customer queries, requirements, and concerns.
- Provide accurate information regarding products, services, processes, or accounts.
- Resolve customer issues within the assigned process guidelines.
- Escalate complex or unresolved issues to the concerned team or supervisor.
- Maintain accurate records of customer interactions and call details.
- Follow the prescribed call handling procedures, scripts, and quality standards.
- Achieve assigned daily, weekly, and monthly performance targets.
- Maintain required productivity, quality, attendance, and customer service standards.
- Follow up with customers whenever required.
- Ensure proper documentation and timely updating of customer information.
- Adhere to company policies, process guidelines, and data confidentiality requirements.

📌 Call Center Executive (Kochi)
🏢 Aabasoft Business Services Private
📍 Kochi