02 Oct
|
Yulu Bikes
|
Chennai
02 Oct
Yulu Bikes
Chennai
Control Room Executive – Job Description
Handle customer queries and complaints through phone, chat, email, and other
support channels.
Provide accurate information regarding Yulu bikes, rides, subscriptions, payments,
refunds, and app-related issues.
Resolve customer complaints promptly while maintaining a high level of customer
satisfaction.
Coordinate with field operations and maintenance teams to resolve vehicle, battery,
parking, and service-related issues.
Escalate critical or unresolved customer issues to the appropriate team.
Monitor and follow up on open complaints until resolution.
Identify recurring customer issues and share feedback with relevant teams for
process improvement.
Assist customers with app, account, payment, and ride-related concerns.
Follow company policies, SOPs, and customer service quality standards.
Maintain professionalism and empathy while dealing with difficult or dissatisfied Customers
📌 Control Room Executive (Chennai)
🏢 Yulu Bikes
📍 Chennai