Roles and Responsibilities:
- Provide service and customer support during remote meetings and interactions.
- Install POS software on clients’ systems or devices efficiently.
- Conduct training sessions to help clients understand and use the product effectively.
- Diagnose errors or technical problems and determine proper solutions to resolve client queries.
- Create, maintain, and implement SOPs to standardize support processes.
- Hands-on experience with Windows, Linux, and Mac OS environments.
- Research and identify solutions for software and hardware issues.
- Troubleshoot technical issues, including
📌 Technical Support Engineer (Sabarmati River)
🏢 Petpooja
📍 Sabarmati River
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