Job Title:
Service Delivery Manager - FAO 1
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.
Role Overview:
The Buyer Manager - Indirect Procurement is responsible for leading a team supporting end-to-end Purchase Requisition (PR) to Purchase Order (PO) processing across indirect spending categories. This role ensures procurement transactions are completed accurately, efficiently, and in compliance with organizational policies while driving quality improvements, process innovation, automation initiatives, and fostering a high-performance, collaborative team setting.
Role and Key Responsibilities:
Procurement Operations
· Manage end-to-end PR-to-PO activities for indirect procurement categories.
· Ensure timely creation, validation, and release of purchase orders in line with SLAs.
· Monitor procurement queues,
workload distribution, and transaction volumes.
· Resolve escalations related to requisitions, approvals, suppliers, and PO creation.
Quality Control & Compliance
· Establish and govern quality review mechanisms for procurement transactions.
· Perform regular audits to ensure compliance with procurement policies and controls.
· Drive First Time-Right (FTR) improvements and reduce rework/errors.
· Track and analyze quality metrics, identifying corrective actions where needed.
Team Leadership & People Management
· Lead, mentor, and develop a team of Buyers and Procurement Analysts.
· Set performance goals, productivity targets, and development plans.
· Foster a positive, collaborative, and conflict-free work culture.
· Conduct regular coaching, performance reviews, and team engagement activities.
· Ensure effective resource planning and workload management.
Process Improvement & Inn
📌 Service Delivery Manager (Chennai)
🏢 CNX
📍 Chennai