Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Summary:
The B2B/EDI Systems Support Specialist is an internal, systems-focused role within the APMEA Center of Excellence. The role provides backend operational support for B2B and Electronic Data Interchange (EDI) transactions and the systems that carry them through the order-to-cash lifecycle, with a robust focus on E1 and B2B integration platforms.
The specialist monitors transaction health, triages failures,



performs root-cause analysis, coordinates remediation with internal technology and business teams, and supports implementation, migration and hypercare activities. Typical issues include failed or missing purchase orders, E1 sales-order status exceptions, ASN and invoice failures, duplicate transactions, mapping or configuration defects, master-data issues and integration connectivity.
This is not a customer-facing role. Support and collaboration are conducted internally across regional and global teams.

Key Responsibilities:
• Provide operational technical support for B2B/EDI transactions across APMEA, from inbound purchase orders through E1 order processing to outbound ASN and invoice transactions.
• Monitor and triage B2B error queues, transaction failures, stuck statuses and interface exceptions. Determine likely ownership, capture evidence and drive issues through to resolution.
• Investigate E1 sales-order

📌 B EDI Systems Support Specialist, ANZ (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru