Job Description:
Level 2 (L2) support team will be setup at Odisha Gramya Bank’s head office at Bhubaneshwar as per the minimum resource deployment plan as mentioned in Table 2.
EIT will perform the below activities as part of L2 support:
• Provide onsite support for the CBS application
• Performing and troubleshooting end of day, end of month, end of quarter, end of year activities and other activities such as batch job execution, bulk transactions/uploading, and interest application.
• Application Management for Aadhaar Data Vault, Internet Banking (View only), Data Archival, GST, Vendor Payment System and eKYC
• Resolving the calls within stipulated timeframe as defined in Annexure 2G –Service Level Agreement
• Updates as per part of OEM release
• Application monitoring
• Maintaining the existing batch jobs and its scheduling and/or rescheduling, creation of current batch jobs and its scheduling, monitoring the job scheduling activity, rerunning the failed jobs and activity report of the activities as per Bank’s requirement.




• Vendor management (logging a call with product OEM Vendor and track till closure as part of ATS for bug fixes)
• File Level Backup for Application Server
• Backup and restoration management of application server.
• User management
• Monitor web / Application server availability
• Perform Quarterly DC – DRC drills as per the defined frequency by bank and any unscheduled DC - DR failover movement in case of exigency
• Coordination with the OEM L3 teams for resolution and providing necessary information as may be required by the team to resolve the issues
• Escalate unresolved calls as per escalation matrix
• Preparing a root cause analysis document with the resolutions provided for major issues such as:• Problems which have resulted in complete service disruptions or downtime
• Critical production issues such as incorrect interest application in majority of the accounts, inconstant accounting or system behavior.
• Delayed response times
• Data /

📌 Sr Analyst III Software Engineering (Kolkata)
🏢 DXC Technology
📍 Kolkata