Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Join Kyndryl as a Service Coordinator and take charge of a agile role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
What you will do :
• Monitor and support critical banking applications, ensuring application health, batch job completion, and operational stability.
• Manage incidents and service requests in line with ITIL processes, ensuring timely resolution within SLA targets.
• Perform first-level troubleshooting for application issues, including login failures, batch job failures, interface errors, and data-related incidents.
• Provide user support, communicate issue status, and coordinate resolutions with business and operations teams.
• Escalate complex issues to L2/L3 support teams with appropriate analysis, logs, and documentation.
• Execute operational activities such as batch restarts, file transfers, data validation, deployments, and production release support.
• Maintain incident records, SOPs, knowledge articles, and operational documentation.
• Support change management activities by creating and managing change requests within ITSM tools.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have op
📌 Service Coordinator (Noida)
🏢 Kyndryl
📍 Noida