Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people.



Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
Overview
The WFM Team Lead is responsible for managing real-time operations ensuring a smooth day-to-day delivery and achievement of service levels. This role also includes leading a team of WFM executives handling real-time tasks, driving team performance, and ensuring consistent accuracy and efficiency across all activities.

Key Responsibilities
Workforce Management
• Lead and manage a team of WFM executives handling real-time activities

• Monitor intraday performance to ensure service levels, occupancy, and adherence targets are met

• Manage staffing, breaks, and shrinkage to balance workload with available resources

• Perform intraday re-forecasting based on latest trend in inflow and adjust schedules accordingly

• Conduct daily and weekly perf

📌 Team Lead (Pune)
🏢 Etraveli Group
📍 Pune