Job Description

Role & responsibilities
- Provide Level 1 and 2 desktop support for corporate-managed Windows 11 and macOS devices, including laptops, desktops, and peripherals
- Troubleshoot and resolve hardware, operating system, application, VPN, Wi-Fi, certificate, and peripheral issues impacting end users
- Provide support via walk-in desks, remote sessions, email, chat, and phone to ensure a consistent Digital Workplace experience
- Actively monitor and manage incident and request queues in the ITSM tool, ensuring tickets are prioritized correctly and worked to resolution
- Perform device provisioning, reimaging, OS upgrades, refreshes, and redeployments for Windows and Mac devices
- Install, configure, and support standard applications, including Microsoft 365, Teams, Outlook, security agents, and approved third-party tools
- Assist with asset management, tagging, inventory updates, and device audits as part of IT Operations controls
- Support user

📌 Desktop Specialist (Mumbai)
🏢 Dun & Bradstreet India
📍 Mumbai